Home Register Your Domain Renew Your Domain Search Engine Submission FAQ Contact Us      SERVICES     Register a Domain   Renew Your Domain   Transfer Your Domain   Web Hosting   Search Submission   Manage Your Domain   Web Certificates   Whois Search   Price Chart   Tutorials   Contact Us   Press   AGREEMENTS     Disclaimer   Dispute Policy   Privacy Policy   Registration Policy   Web Hosting Policy   Terms of Service   Frequently Asked Questions About Us Who is the Domain Registry of Canada? Is the Domain Registry of Canada a government body? What happens if I don't renew my Domain Name before it expires? What methods of payment do you offer? How much does it cost and how much did I pay before? What happens if my domain name is not successfully transferred to you? Is there a difference between who I registered with before and DROC? How long does it take to register or transfer and renew a Domain Name? What if I want to make changes to my Domain? What is your refund policy? Terms and Conditions Disclaimer Dispute Resolution Policy Privacy Policy Registration Policy Registering a new name What is the price for DNS Hosting Only of a domain name? What if I change my mind, or spell a name wrong. Can I get my money back? What does it mean when I look for a name and it is available but the software says I cannot purchase it because there is a duplicate entry? How do I get more then 15 email addresses? Transferring and Renewing a name Where did I register my Domain Name before? Does DROC supply a way to automatically renew my name at the end of the registration term? Will you remind me the domain is going to expire before you automatically renew it? I hit "Purchase" by mistake. Can I cancel the renewal and get my money back? Transferring and renewing an expired name My website went down, and when I looked at my domain name, the status says "Expired". What happened? I looked in my account and tried to renew the name, but cannot find a way to do this. How do I get the name renewed? Why can't I just register the name from within my account, why do you have to renew it for me? Is there a charge to renew expired names? Can I just wait and register the name later? There is a name that has expired with a different registrar. I want to buy it. However, when I try to register it, I get an error that says it is not available. Can you help me get it? Web Certificates What is a Digital (Web) Certificate? Why do I need A Web Certificate? How can I obtain a Web Certificate? How much does a Web Certificate cost? How long is a Web Certificate valid? How long does it take to get a Web Certificate? How many Web Certificates will I need? How do your Web Certificates compare to other certificates on the market? Name Servers Can I use other name servers besides those supplied by DROC? When I try to change my name servers, there is an error, why is this? How do I get to the page to modify or alter my domain information? How can I look at the actual zone file for my domain name if I use DROC's domain name server (DNS) services? Can I have my nameservers registered? Terminology What are the terms for the parts of a domain name? (ie. www.yourname.com) What is the meaning of the term "URL REDIRECT"? What is the meaning of the term "URL FRAME"? I know what web hosting is, but what does "host a name" mean? How do I obtain my EPP Key? Parking Page What is “parking”, and can I “park” my domain name with you? Are the terms "parking", "under construction", and "welcome" page the same thing? How do I park my domain? How do I set up my DNS records for parking at DROC? Web Hosting I need help with my hosting. Can you help? Copyright © 2001-2010 Domain Registry of Canada. All logos and trademarks on Domain Registry of Canada are property of their respective owners.